Shipping & FAQs
Orders will arrive in 2-4 business days from the day you place your order. This timeframe allows us to receive your order and package it appropriately, before shipping it overnight. Once your order is shipped, you will receive a confirmation email with a Canada Post tracking number and an expected delivery date. You can verify your delivery date or track your shipment on the Canada Post website.
Once an order has left Smartfit Nutrition and the delivery's tracking number begins to show progress, Smartfit Nutrition is no longer responsible for the status of the package as it is in the hands of the courier. Smartfit Nutrition cannot be held responsible for lost or stolen orders, or any damages that may occur during delivery. For failed deliveries that are not picked up and sent back to us, Smartfit will cancel the order and refund the purchase excluding any shipping costs incurred. Smartfit Nutrition cannot be held responsible for delivery attempts, failed deliveries or any other issues with the courier. If you require more information in this regard please email, firstname.lastname@example.org.
Please note that we do not process and ship orders over the weekend or on statutory holidays.
All Smartfit Nutrition products are shipped flash frozen and individually vacuum sealed to preserve naturally occurring nutrients and to lock in freshness. They are then packed in a corrugated box lined with thick polystyrene to ensure product stays cold throughout the delivery process. Once the product is received, it must be frozen promptly.
If your product happens to arrives partially thawed, the product and quality is still good as long as product feels cool to the touch. Refreeze until you are ready to use.